We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In order to be returned, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at Support@nordchausse.com.
If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items that are returned to us without a prior request for a return will not be accepted.
You can always contact us with any questions about the return at Support@nordchausse.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and remedy it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14 day cooling off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you as soon as we receive and inspect your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at Support@nordchausse.com.